We're here to help you stay locked in.
Have questions about your focus sessions, unlock requests, or subscription? Check our FAQ below or reach out directly to our team.
Direct Email Support
Reach out with your question, feedback, or bug report. We typically respond within 24 hours.
App Store & In-App
You can also check release notes, rate the app, or request features directly from TestFlight or the App Store.
Frequently Asked Questions
Quick answers to common questions about Cooked.
Does my friend need to install Cooked to unlock me?
No! When you request an unlock, Cooked generates a secure web link. You can send this link via iMessage, SMS, WhatsApp, or any messenger. Your friend can review your request and unlock your session directly in their web browser without installing anything.
Why does Cooked require Screen Time / Family Controls permission?
Cooked uses Apple's official Screen Time API (FamilyControls & ManagedSettings) to shield distracting apps and websites on your device during focus sessions. All processing happens locally on your iPhone; your personal usage data never leaves your device.
What happens if my unlock partner is unavailable in an emergency?
We designed Cooked for real life. If an urgent situation arises and your friend cannot be reached, you can use the built-in Emergency Unlock feature with a deliberate cool-down mechanism to prevent accidental misuse while keeping you safe.
How do I cancel or manage my Cooked Pro subscription?
All subscriptions and in-app purchases are securely processed by Apple. You can manage or cancel your subscription at any time: Open the Settings app on your iPhone > Tap your Name (Apple ID) > Tap 'Subscriptions' > Select 'Cooked' and choose Cancel Subscription.
Can Cooked see my personal browsing history or chats?
No, never. Apple's Screen Time framework is strictly privacy-centric. Cooked cannot see your search history, messages, photos, or what you do inside other apps. We only trigger the system-level shield to block the apps you have chosen.
How do I reset or change my chosen Accountability Friend?
You can select or change your friend at the start of any new focus session from your contacts or by sharing the invitation link with a different friend.